Question 1

How much does it cost to have a unit installed in our building?

Accepted Answer

$0.00 We provide the machine, maintenance, and restocking all free of charge as an amenity to your customers or guests.

Question 2

Is there a way to customize the product selection for our location?

Accepted Answer

Yes! We can tailor the product selection based on your community’s preferences—healthy options, local brands, snacks, meals, or drinks. We’ll monitor sales and adjust the inventory to match demand.

Question 3

What kind of support do you offer if there’s an issue with a machine?

Accepted Answer

We provide 24/7 remote monitoring and dispatch support teams as needed. If a customer experiences a problem, our customer service team is available to resolve issues quickly and professionally.

Question 4

How long does installation take?

Accepted Answer

Installation is quick and non-disruptive—typically under 2 hours. We coordinate everything in advance to ensure a seamless setup with minimal impact on your operations.

Question 5

What do I need to provide to host a unit?

Accepted Answer

All we need is a standard electrical outlet and a small footprint of space (as little as 30" x 38" per unit). If Wi-Fi is available, that’s helpful—but our units can also run on cellular data if needed.

Question 6

Who manages the stocking and maintenance of the machines?

Accepted Answer

We take care of all inventory, restocking, maintenance, and customer support. You don’t have to lift a finger—we handle everything behind the scenes.

Question 7

How does payment work on the machines?

Accepted Answer

Our smart cooler and micro market systems unlock after a valid credit card is pre-authorized by the payment system.

AI-powered visual sensors inside the units track what has been taken out. Once the door is closed, the credit card used to unlock the system will be charged for the items taken.

Question 8

How does the system know what items are taken?

Accepted Answer

Each product is pre-registered in our system using images of its packaging. Our smart coolers use inward-facing AI sensors to identify which items are removed by recognizing their packaging.

Question 9

What if customers put something back?

Accepted Answer

The AI sensors are smart enough to detect when an item is returned to the shelf. Customers will only be charged for the items they actually take out and keep. Charges are finalized once the door is closed.

Question 10

How do customers receive a receipt?

Accepted Answer

The first time a customer uses the system, they enter their mobile number. After each transaction, they receive a text message with a link to their receipt. All items taken in a single session are grouped under one transaction and one receipt.